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MySante – Mobile App Privacy Policy 

Introduction

The privacy and security of your information is important to us. This notice explains who we are, the types of information we hold, how we use it, who we share it with and how long we keep it.  We recognise our responsibility to treat your personal information with care and to comply with all relevant legislation, in particular the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) – the “legislation”.  The terms used in this Notice are based on the Information Commissioner’s Office (ICO). You can find out more about the ICO here: https://ico.org.uk/

Before installation of this App, you must indicate your agreement to our terms and conditions, that you have read the privacy policy and consent to our processing your personal data provided by you to us in the App as described in this Privacy Policy.  We will process your personal data as part of our agreement to provide the App.

Data Controller

Sante Group Limited is the Data Controller for the purposes of Data Protection Law and is responsible for the collection and processing of your personal data (collectively referred to as “Company”, “we”, “us” or “our” in this policy) and is registered with the Information Commissioner’s Office for the products and services we provide you. Registration number ZB396883. You can contact us for general data protection queries by email to dataprotection@santegroup.co.uk or in writing to the Data Protection Officer, 523 Garstang Road, Preston, PR3 5DL. Office Telephone 01772 585085.

Personal Information

We will only process your personal information for the purpose for which we collect it and we will only collect and process the information you give us. This information includes your name, date of birth, email address, phone number and your employer name (where applicable), which is used for the purpose of App registration and to verify your identity including two factor authentication. We will only send you direct marketing communications by email or text if we have your consent.  You have the right to withdraw that consent at any time by contacting us.

Legal Basis for processing your Personal Information

We are required to have a lawful basis in order to process your personal data and the relevant bases which we use are shown in the table below.

 

Purpose of processing Lawful Basis
To install the App and register you as a new App user Necessary for the performance of a contract
To process and deliver our Services Necessary for the performance of a contract
To manage our relationship with you Necessary for the performance of a contract
To notify you of changes in our service Our Legal obligations
Provision of information on products and services (Marketing) Our legitimate interests or your explicit consent
Statistical analysis Our legitimate interests – to refine and enhance the products we can offer

 

 

When do we share your Personal Information?

As a necessary part of providing you with the services of the App we will only share your information with the third parties we use. In order to provide you with ‘MY GP’ and your ‘Online Identity Protection’ our Partners will request more personal identifiable information from you, which will be processed in line with their own Privacy terms.  We only work with trusted suppliers where there is an agreement in place to protect your data and in compliance with data protection regulations.

How long do we keep your information for?

We will not keep your personal information longer than is necessary for the purpose for which it was provided and will be managed in accordance with our data retention policy. We only retain your personal data for as long as you are a user of the App. We will delete all personal data held relating to you upon notification by your employer. However, to meet our regulatory obligations we must keep basic information about our App users for six years after they cease using our service.

Your data protection rights

You have the following rights in relation to our processing of your personal data:

  • The right to be informed about how we use your personal data (This Privacy Notice)
  • The right to see a copy of the personal information we hold about you.
  • The right to have personal information rectified if inaccurate or incomplete.
  • The right of erasure of your personal information where there is no compelling reason for its continued processing.
  • The right to restrict processing in certain circumstances, e.g. if its accuracy is being contested.
  • The right to data portability which, subject to certain conditions, allows you to obtain and reuse your personal data across different services.
  • The right to object to certain processing including for the purposes of direct marketing.
  • Rights to information in relation to automated decision making and profiling.

Complaints

If you have a complaint about how we use your personal information please contact us at the address below. You also have the right to lodge a complaint with the Information Commissioner’s office at any time.  For further information on this Privacy Notice, to access your personal information or to exercise any of your other rights, please contact Paul Nugent (Managing Director), Sante Group Ltd, 523 Garstang Road, Broughton, Preston, PR3 5DL.  Tel: 01772 585085, Email: Paul@santegroup.co.uk

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